|
 |
From: Lance Winslow
Date: 30 Jun 2006
Time: 19:46:20 -0400
Remote Name: 66.82.9.52
Customer Service in a Car Wash Customer service in the carwash industry is vital to securing your place in the customer's mind so they will spread the word-of-mouth advertising and give you constant referrals. This starts with a very good up beat clean-cut service writer, who will greet the customer and offer them a special carwash package. A service writer should also make sure that the customer has no questions whatsoever and listens to any special instructions that the customer has or concerns that they might have about the mechanism of the carwash potentially scratching their car or someone from the vacuum area potentially ripping off quarters from their ashtray. Remember many people saw the 60 Minutes Television Show that showed a carwash employees purposely vacuumed up quarters out of ashtrays and rummaging thru the personal belongings of car owners. There was another 60 Minutes Television Show regarding “hot wax” and how the hot wax was not actually wax but only colored soap. Many customers are leery of the carwashes because they believe that they pay and hire illegal aliens and illegal Hispanic immigrants from Mexico and this causes them concern. Good customer service in a carwash means that you do not hire illegal immigrants or illegal aliens and that you insure that your customer understands that you are one of the only good car washes in the whole community, which does not hire illegal aliens. Please consider all this in 2006.
|
|
The Car Wash Guys was founded by Lance Winslow
©Copyright 1996-. All rights reserved.
Site hosted by Cyprus Communications Group
Site design by CCG Studio
DISCLAIMER:
Although we exert control over all articles written by our staff and
consultants, we are in no way able to assure the accuracy of any content generated by our
readers. Any information or advice provided by our readers should be used
cautiously, and should be considered as an opinion of such, and not the views, ideas,
opinions, or advice of Washguy.com. Washguy.com., its staff, and consultants
shall in no way be held liable or responsible for any false or misleading information or
injurious advice obtained from our readers, including any information posted to this
Bulletin Board forum. Any information or advice obtained from other readers
through Bulletin Board postings shall be used at the reader's own risk. The
Bulletin Board forum functions as a discussion group for the exchange of views,
information and opinions on issues related to the Car Wash Guys, Franchising and their
associated topics. Washguy.com, its staff, and consultants will not be held
liable for any incidental or consequential loss or damage sustained as a result of this
information or advice. No user shall be entitled to claim detrimental
reliance on any views received from the staff, consultants or other readers.
By using this Bulletin Board and it's related forums, you agree to indemnify and hold
Washguy.com, its staff and consultants harmless from any claims arising as a result of
your use of the information or materials you download from or upload to the Bulletin
Board.
