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From: Lance Winslow
Date: 30 Jun 2006
Time: 19:51:38 -0400
Remote Name: 66.82.9.52
Customer Service in a Mobile Auto Detailing Business If you are in the mobile auto detailing business you know that customer service is one of your top priorities and you also know that you expect to get referrals and continued word-of-mouth advertising that it is crucial. Often people consider mobile auto detailers and even mobile car washers as second rate to a carwash facilities or an actual detail shop. It is interesting that people consider this in that carwashes generally do not give very good service and lack quality and auto-detailing shops do not go to the customer and can never make up for that level of service no matter how hard they try. Nevertheless the customer perception is the way that it is and to overcome this you must blow the customer away in customer service and exceed their expectations. Customer service in a mobile auto detailing business is paramount. There are many things you can do to show your customers that you care about customer service and that they are happy with your work. I recommend putting a small card thanking the customer on the console with a mint one, which will not melt in the sun or four female customers a rose. This is smart marketing and shows great customer service and will continue to land you the types of word-of-mouth advertising and great referrals that has built your business. Please consider this in 2006.
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